Shipping policy
Q. How much is shipping?
A. All shipping rates will vary depending on a few different factors, including:
Domestic vs International shipments, weight of the items, delivery location, type of shipping selected, etc. Before paying for your items, you will be given multiple shipping rates to choose from at check out after you have entered the delivery address.
Q. Do you ship internationally?
A. Yes, we ship internationally. At check out, you will be given the different international shipping options available based on the shipping address you enter.
Q. How long after I place my order will it ship?
A. It takes 1-2 business days (excluding the day order is placed and weekends/holidays) to process an order. Processing has many steps such as printing the order, pulling items, quality assurance, packaging, shipping service pickup, etc.
Q. If I select expedited shipping, how long is processing?
A. Processing time and shipping time are two different things. If you select expedited shipping, we still need to print, pull items, quality check, package, etc. the order. Please look above for processing time. Once the items are picked up by the shipping service, then the expedited shipping period will take effect.
Q. Can I get expedited shipping if I use a "free shipping" promotional code?
A. No. When you use a free shipping promotion using a code, it applies toward standard shipping only. We will select the best economical shipping option to ship to you. Please understand that free shipping still costs actual shipping charges which we subsidize so we try to economize the shipping to be able to provide that promotional code to customers.
Q. My package says it was delivered but when I checked, it was not at my (delivery address). What should I do?
A. We use USPS, UPS and DHL for shipping. Each of these carriers provides a tracking number that allows you to track the progress of the package until delivery. Once the package has left our facility, we have no control over it. If the package becomes lost while in the possession of a carrier, a claim can be placed to have the cost of the items replaced. However, once the package has been delivered, what happens to that package it is out of the carrier's control. Please ensure you provide a delivery address where items won't be left out in the open and exposed to theft or will not be secure.
Q. My item arrived damaged. What should I do?
A. Cosmetics can become damaged due to the fragile nature of powder. We strongly suggest you use USPS Priority Mail or UPS to delivery your items because they include automatic insurance for lost or damaged packages. If you select USPS First Class and your items become damaged, they are not covered by any insurance and a claim cannot be placed (items cannot be replaced).
A. All shipping rates will vary depending on a few different factors, including:
Domestic vs International shipments, weight of the items, delivery location, type of shipping selected, etc. Before paying for your items, you will be given multiple shipping rates to choose from at check out after you have entered the delivery address.
Q. Do you ship internationally?
A. Yes, we ship internationally. At check out, you will be given the different international shipping options available based on the shipping address you enter.
Q. How long after I place my order will it ship?
A. It takes 1-2 business days (excluding the day order is placed and weekends/holidays) to process an order. Processing has many steps such as printing the order, pulling items, quality assurance, packaging, shipping service pickup, etc.
Q. If I select expedited shipping, how long is processing?
A. Processing time and shipping time are two different things. If you select expedited shipping, we still need to print, pull items, quality check, package, etc. the order. Please look above for processing time. Once the items are picked up by the shipping service, then the expedited shipping period will take effect.
Q. Can I get expedited shipping if I use a "free shipping" promotional code?
A. No. When you use a free shipping promotion using a code, it applies toward standard shipping only. We will select the best economical shipping option to ship to you. Please understand that free shipping still costs actual shipping charges which we subsidize so we try to economize the shipping to be able to provide that promotional code to customers.
Q. My package says it was delivered but when I checked, it was not at my (delivery address). What should I do?
A. We use USPS, UPS and DHL for shipping. Each of these carriers provides a tracking number that allows you to track the progress of the package until delivery. Once the package has left our facility, we have no control over it. If the package becomes lost while in the possession of a carrier, a claim can be placed to have the cost of the items replaced. However, once the package has been delivered, what happens to that package it is out of the carrier's control. Please ensure you provide a delivery address where items won't be left out in the open and exposed to theft or will not be secure.
Q. My item arrived damaged. What should I do?
A. Cosmetics can become damaged due to the fragile nature of powder. We strongly suggest you use USPS Priority Mail or UPS to delivery your items because they include automatic insurance for lost or damaged packages. If you select USPS First Class and your items become damaged, they are not covered by any insurance and a claim cannot be placed (items cannot be replaced).
